STORE POLICY

Customer Care

At Black Isle Silver, we cherish the trust you place in us when you choose our jewellery to accompany your special moments. Our customer care team is devoted to making your experience with us as remarkable as the jewellery itself. From guiding you through our stunning collections to resolving any inquiries you may have, we are here to provide unparalleled support.

No matter how big or small your query, we'll ensure you receive a prompt and informative response, helping you make the best decisions for your jewellery needs.

We value your feedback. Your thoughts, suggestions, and experiences matter to us. We appreciate your unique perspective and use it to continually enhance our products and services. If you have any feedback to share, whether it's a glowing testimonial or an opportunity for improvement, we welcome your input. Your feedback helps us grow and ensures that we consistently deliver exceptional quality and service.

At Black Isle Silver, our customer care extends beyond your purchase. We strive to build lasting relationships with our customers and provide ongoing support. Should you encounter any issues with your jewellery after your purchase, rest assured that our team is dedicated to finding the best solution for you. We're committed to your satisfaction and will work diligently to ensure that you're delighted with your Black Isle Silver pieces for years to come.

Thank you for choosing Black Isle Silver. We're honoured to be part of your special moments.

Warranty

All Black Isle Silver pieces come with a limited lifetime guarantee that protects against any defects in workmanship or manufacturing. This guarantee does not cover normal wear and tear, misuse, or neglect. However, the Black Isle Silver warranty does cover repairs such as stone tightening, checking fittings, and polishing. Please note that we are not responsible for any loss of your centre stone, so we recommend insuring it separately through a third-party insurance provider. It is important to handle your jewellery properly to avoid loss, broken stones, or damage.

For useful tips on caring for your jewellery, please refer to our jewellery care guide here.

To ensure ongoing maintenance and care, we kindly request that you send your Black Isle Silver jewellery to us annually or bi-annually, as this requirement is covered under our warranty policy. To schedule a maintenance appointment, please get in touch with us here. Only Black Isle Silver should service your jewellery in order to maintain warranty coverage, this includes ring resizing.

Cancellation

If you would like to cancel your order, please contact us as soon as possible. Items already manufactured cannot be cancelled but can be returned per our return policy.

Orders

For all orders, a non-refundable deposit of 25% is necessary. This deposit is required prior to completing your order and will be applied towards the remaining balance of your piece.

Black Isle Silver retains the right to showcase custom pieces on our website and/or social media accounts.

Payment Methods

Black Isle Silver accepts payment for your jewellery via

Bank transfer
PayPal

We do not accept payment plans.