Privacy Policy

1. Who We Are

Black Isle Silver is a Scotland-based jewellery business.

For any questions about this policy or your data, please contact:
info@blackislesilver.com

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2. What Information We Collect

We may collect the following personal information:

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Information you provide directly

• Name

• Email address

• Billing and delivery address

• Phone number

• Order details and purchase history

• Any information you provide when contacting us

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Information collected automatically

• IP address

• Browser type and device information

• Website usage data (via cookies—see below)

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your order

• Provide customer support

• Improve our website and services

• Send occasional marketing emails (only if you have opted in)

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we rely on the following lawful bases:

• Contract – to process and deliver your order

• Legitimate interests – to improve our services and prevent fraud

• Consent – for marketing communications (you can withdraw this at any time)

• Legal obligation – to comply with applicable laws (e.g. tax and accounting)

5. Sharing Your Information

We only share your data where necessary, including with:

• Payment providers (to process transactions)

• Delivery and courier services (to fulfil your order)

• Website and hosting providers

We never sell or rent your personal data to third parties.

6. Data Retention

We only keep your personal data for as long as necessary:

• Order information is typically retained for up to 6 years for legal and tax purposes

• Marketing data is retained until you unsubscribe

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing

• Withdraw consent for marketing at any time

 

To exercise any of these rights, contact us at info@blackislesilver.com.

You also have the right to lodge a complaint with the
Information Commissioner's Office (ICO).

8. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site.

Cookies may be used to:

• Enable website functionality

• Analyse website traffic

• Improve performance and user experience

You can control or disable cookies through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data and prevent unauthorised access, loss, or misuse.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

info@blackislesilver.com

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