Returns Policy
Black Isle Silver
We hope you are delighted with your Black Isle Silver piece. Each item is thoughtfully designed and handcrafted in the Highlands of Scotland, and we take great pride in the quality of our work.
If, however, you are not entirely satisfied, please review our policy below.
Cancellations
Made-to-Order (Standard Pieces)
As all Black Isle Silver jewellery is made to order, you may cancel your order within 48 hours of purchase.
To request a cancellation, contact us as soon as possible at:
After this period, production will have begun, and your order cannot be cancelled.
Bespoke & Personalised Orders
Bespoke or personalised items are made specifically for you and therefore:
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May only be cancelled within 48 hours of placing your order
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Cannot be returned or refunded once production has begun, unless faulty
We kindly ask that you check all details carefully before placing your order.
Returns (Change of Mind)
Under UK consumer law, you have the right to return eligible items within 14 days of receiving your order.
To be eligible for a return:
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The item must be unworn and in its original condition
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All packaging must be intact and undamaged
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You must notify us within 14 days of delivery
Once you have notified us, you have a further 14 days to return the item.
Please note:
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As our pieces are made to order, returns are accepted at our discretion
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Personalised or bespoke items are not eligible for return, unless faulty
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Customers are responsible for return postage costs
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We recommend using a tracked and insured service, as items remain your responsibility until received by us
To begin a return, please contact:
Refunds
Once your return has been received and inspected, we will confirm whether it has been accepted.
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Approved refunds will be issued to your original payment method within 14 days
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Original shipping costs are non-refundable, unless the item is faulty
Faulty or Damaged Items
We take great care in crafting each piece. However, if your item arrives faulty or develops a manufacturing fault, contact us as soon as possible.
We will:
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Assess the item
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Offer a repair, replacement, or refund where appropriate
Proof of purchase is required.
Warranty
All Black Isle Silver jewellery is covered by a 12-month warranty, which is activated from the date of purchase.
This warranty covers:
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Manufacturing defects
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Material faults
It does not cover:
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General wear and tear
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Accidental damage
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Improper use or care
Where an issue falls outside of warranty, we are happy to offer repairs at a reasonable cost.
Repairs & Reconditioning
We offer repair and restoration services to help maintain your jewellery over time.
Services may include:
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Cleaning and polishing
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Refinishing
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Minor repairs
All work will be quoted on a case-by-case basis, with pricing agreed before any work begins.
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Customers are responsible for the postage costs to us
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Return postage will be confirmed at the time of the quote
Contact Us
For all returns, cancellations, or repair enquiries, please contact:
At Black Isle Silver, we believe jewellery should be worn, loved, and last for years to come. If you ever have a question about your piece, we are always here to help.